Phase 4 — Operations & Launch
Switch to live mode, manage orders, and handle support workflows.
Go Live
After Harmony confirms your test contract, switch to live mode to start selling insurance.
Switch to Live Mode
Harmony → API → Mode: Live, then Save changes.
Verify Coverage
Orders → open order → Harmony Insurance section.
Cancellations & Refunds
Within 14 days, process via Harmony Portal or customer support.
Manage Orders, Refunds & Claims
Verify Insurance on Orders
WooCommerce → Orders → open order → Harmony Insurance section.
14-Day Cancellations
Process via the Harmony Portal or have the customer contact Harmony directly.
Serial / IMEI Corrections
Update before contract creation. After creation, contact Dealer Support for changes.
DOA Replacements
Contact Dealer Support with the replacement device details.
Troubleshooting & Logs
- WooCommerce → Settings → Harmony → Status.
- Click View Logs and select the timeframe.
- Download and send to support.
Dealer Support
Next: Overview